Pull-A-Part

Reviews

• Troyvidihoo

  Sep, 11 2018
  ★ ☆ ☆ ☆ ☆
  Looks great on the surface, has a large selection of cars and a directory location of specific vehicles you are looking for, and as other reviewers have noted they are polite. However its their policies that are unreasonable, and often have one leaving just plain angry.
  For instance, the last time I was there I was in the yard removing parts, when I get done I head for the counter, its broad daylight and just a moment before employees were placing newly acquired vehicles in the rows with noisy diesel forklifts. I guess this must be when they allegedly announced they were closing. I heard nothing whatsoever, not even the faintest noise of someone on a PA speaker. when I get there all the doors are wide open, but not a soul in sight. If I had been an less honest person I could have just walked through with the parts selected and no one had known, except me and GOD. Being an honest person I hung around for a few minutes before calling out for some assistance to pay for my selected items that had spent close to 2 hours in the hot sun removing after I had driven more than 90 minutes get there for. This is when the very polite gentleman informs me they closed the registers and would not be selling me the parts. Despite my indicating it was a serious time consuming inconvenience to return for the parts , he said he wasnt allowed to open the registers till the next day. (even though any POS system just counts the sale on the next day anyways once you have closed he books for the day) I offered to give my debit card number and even cash so they could do the sale the next day, there was a policy against every legit option to not totally just waste the customers entire visit which literally was the whole day after researching what I needed, buying and assembling a cart,* and making the trip there, and not being able to get one thing done for it. He was gracious enough to save the parts for me under the counter (if someone else doesnt remove them) for the week at least. While I appreciate that, it doesnt prevent Pull-a-part's policy of doing a huge dis-service of making a customer drive 3 more hours round trip when there is no legit reason to not sell the parts that day, especially after not even being certain no one was left in the yard before closing the register. Why would a junk yard close when there is more than an hour of daylight left when even local customers likely have to work till five, and they close at 6 when its light till 8:30?
  
  *Speaking of carts, yeah they have several wheelbarrows for customer use, however they are literally falling apart, one will have to spend 20 minutes tightening all the screws that are still there to use most of them, if you can find one without flat tires.

Photos of Pull-A-Part

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